Operations Support

Innovative and proven Infrastructure and
Operations (I&O) support

Operations Support

Nivid supports enterprises of all sizes to effectively monitor and proactively remediate operational incidents with IT operations management. With our client's mission and goals in mind, Nivid recognizes the need for an innovative and proven Infrastructure and Operations (I&O) support provider.

We provide world class IT support services, combining IT Operations Management (ITOM) and IT Service Management (ITSM), to make it easier to manage Digital infrastructure for reduced service outages, quick incident resolution, improved performance, cost savings, high availability to support current and future state infrastructure.

It’s always better to be proactive than to be reactive in a mission critical digital environment. Our support delivery uses a three-fold approach: be proactive, promote collaboration, and deliver in an agile way with continual service improvement. This provides our clients with an end to end view of IT infrastructure to enable data driven decisions.

Innovative and proven Infrastructure and Operations (I&O) support

Our professionals have hands-on experience with industry standard analytics-based monitoring tools and synthetic monitoring techniques to identify potential problems and provide solutions even before it occurs. We embrace, innovation, automation and analytics to achieve the shared vision of business and IT.


IT Service Management
Automation & Orchestration
Performance fine tuning
Customized SLA’s

Drive efficiency, realize cost benefits & be ahead of your competition with our tailor-made operations support strategy.

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