Telephones have been a major part of all businesses since they were invented. In the pre-pandemic era, telephones and PBX systems were the core heart of the sales and support teams. These legacy systems worked well when everyone was working from the office. So, few businesses thought of replacing them with modern solutions. But most businesses thought it was pointless to fix something that is not broken.
When the pandemic hit and the world adjusted to the new normal, the limitations of these legacy PBX systems were exposed. Businesses struggled to stay afloat and make sales. Some businesses were forced to close their contact center, some tried to scale up their PBX systems. Additionally, with most employees working remotely, productivity decreased due to the unavailability of more collaborative tools.
The pandemic was a wake-up call for businesses that their legacy PBX systems have to go. They had no choice but to look for alternatives. The PBX systems were getting increasingly costly to support and were incapable of keeping up with business needs no matter how many times they were upgraded.
Businesses today are in need of a unified collaboration tool that enables them to seamlessly communicate with their customers, partners, and employees. This digital collaboration and communication tool should act as a bridge between all the connected parties of the business irrespective of where they are found.
Also, the communication system today’s businesses need must be future proofed and ready to withstand unprecedented events like the recent pandemic. It should also be agile and scalable to keep up with the changing business needs.
The solution to all the woes caused by legacy PBX systems is the Microsoft Teams platform.
Is Microsoft Teams the best alternative to the PBX systems?
The answer is YES!
The Teams platform not only solves all the collaboration problems but also offers added solutions for team collaborations.
A whole new communication method
Teams enables employees to build teams, collaborate and communicate effectively. There are many features to ease all kinds of collaboration, be it contextual, synchronous, asynchronous, or brainstorming. It offers messaging, meetings, voice and video calling, app integration, file storage, and file-sharing abilities all in one place. Additionally, it has whiteboarding capabilities for everyone who loves to build and depict their ideas visually.
Multiple teams, one platform
In today’s workplace, all employees are usually a part of multiple teams. In Microsoft Teams, employees can set up separate channels for separate projects, teams, or discussions. With channels, it is easy to keep track of conversations on every topic and cut clutter and confusion.
The PBX-friendly platform
Microsoft Teams offers video and voice calling features that are accompanied by a Calling Plan and Direct Routing. This enables organizations to integrate their PBX systems and analog devices with the Teams platform. This way, your PBX systems are not disjointed from your digital workspaces. Employees can collaborate effectively, and you will be able to reduce costs and have a truly unified communications solution that is digital and future-proof.
All these benefits sound wonderful. But how do companies go from a legacy PBX environment to a new digital Unified Collaboration platform such as Microsoft Teams without any downtime?
How do businesses manage the risk of losing the service of the legacy PBX and not paying double the cost to support both environments?
No matter how outdated the PBX systems are, no business can deny the fact that it has been too deep rooted into their processes to be eliminated with one swoosh. Migrating from a system that used to be a lifeline of a business is bound to raise the concerns of downtime.
Also, if the new system is not efficiently implemented, they are going to end up paying for 2 different systems, one of which is too outdated to work and the other one is being rejected, despite all the excellent features, due to poor implementation.
You can look for PBX to Microsoft Teams migration experts who can seamlessly migrate your systems without any downtime. What you need is an efficient engineering team that can design and customize Microsoft Teams and integrate it with your existing PBX systems to ensure stability throughout the implementation and migration.
Nivid Technologies will be your migration partner throughout the journey. Nivid has a decade-long ability in both legacy PBX systems as well as new upcoming Unified Collaboration tools.
Nivid Technologies has years of experience in building with Microsoft Teams systems that will enable companies to sell, service, and support their new and existing customers as well as partners and employees. This will strengthen your communication systems, streamline your internal collaboration, and make your organization flexible and agile enough to keep up with the changing business needs.
Nivid will design and develop a project plan, customized specially for you and that would include end-to-end services right from the implementation, testing, and migration to the unique environment. Additionally, Nivid Technologies would provide maintenance and integration of your legacy PBX systems with your new Microsoft system. Once your system is in place, you will not require long-term maintenance contracts.
Nivid’s ability to supply low-cost, high-quality maintenance is not dependent on long-term or yearly contracts. Nivid would supply a monthly price that is usually 20-30% less than other service providers offering yearly maintenance contracts would charge.
Get in touch with us today and start your fast paced journey to the future!